Customer Service Policy
The five elements of Accu-Fab’s Customer Service Policy enhance team efforts to ensure all customers are guaranteed excellence across the board when working with Accu-Fab.
Orders will be processed and delivered according to the schedule promised to the customer, accompanied with clear, accurate shipping and billing information.
Prompt and Accurate Response
All inquiries will be handled with a spirit of urgency to ensure that pricing, inventory, or process information is delivered to the appropriate person.
Easy Business Transactions
Processes, procedures, and a style of doing business will be developed to ensure optimum efficiency for the customer. We will find ways to make our customers’ business easier while striving to be easy to work with.
We will make sure that customers are updated with accurate information concerning the status of their orders.
Respect for the Customer
Employees will approach all customer contacts from a position of respect, service, flexibility, truthfulness, cooperation, and friendliness.
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